Psr.exe Offline
Problem statement: After applying recent windows updates, “PSR.exe”, has stopped capturing screenshots. Please find attached recorded file for the same. Below are the details of machine, which are facing “PSR.exe” related problem, after installing updates:.
Nagant pistol serial numbers. 2013-6-23 Hi Melissa, Temporary files are created by a few things. One is if you use Internet Explorer, it saves history, cookies, and offline webpage data.
Windows 7 Professional. Service Pack 1. Ram 4GB. 64 bit OS Softwares installed (Microsoft.Net specific):.Net framework 4.5 onwards (4.5.1 or 4.5.2) Updates installed on 16 th September (Windows specific):. KB3071756. KB3060716 Note: Once above 2 windows updates are uninstalled from the PC, PSR.EXE starts working fine as expected.
This behavior is not consistent. Recorded Problem Steps This file contains all the steps and information that was recorded to help you describe the problem to others. Before sharing this file, you should verify the following:. The steps below accurately describe the problem.
There is no information below or on any screenshots that you do not want others to see. Passwords or any other text you typed were not recorded, except for function and shortcut keys that you used. You can do the following:.
How To Use Psr Recorder
Review the recorded problem steps. Review the additional details Problem Steps Return to top of page. Additional Details The following section contains the additional details that were recorded that can help find a solution for your problem.
These details help accurately identify the programs and UI you used while recording the problem steps. This section may contain text that is internal to programs that only very advanced users or programmers may understand. Please review these details to ensure that they do not contain any information that you would not like others to see. Return to top of page. Hi, Thank you for posting your query in Microsoft Community. We can try the following steps and check the status.
Step 1: Place the computer in clean boot state to avoid any third party software conflict. To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a 'clean boot.' A clean boot helps eliminate software conflicts. Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot. Note: Refer ' How to reset the computer to start normally after clean boot troubleshooting' to reset the computer to start as normal after troubleshooting.
Step 2: Run the System File Checker tool System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. Press Windows key + X and click Command Prompt (Admin) Type the following command and press Enter sfc /scannow Note: Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished. You may also refer to: Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future. Regards, Niranjan Manjhi.
Niranjan, I am part of TechSupport653 group who initially created this ticket. Thanks for your response. Before your response, we already have tried clean boot and have tried sfc /scannow method which has not helped. The PSR.exe launches even after applying KB3071756 and KB3060716 updates, but fails to record anything. It doesn't capture any screenshots and also the data returned by PSR.exe is a problem. With the said updates in place, the PSR.exe creates a.MHTML which shows contents as follows: The following section contains the additional details that were recorded that can help find a solution for your problem.
These details help accurately identify the programs and UI you used while recording the problem steps. This section may contain text that is internal to programs that only very advanced users or programmers may understand. Please review these details to ensure that they do not contain any information that you would not like others to see. Recording Session: 1/1/1601 5:30:00 AM - 5:30:00 AM Problem Steps: 0, Missed Steps: 0, Other Errors: 0 Operating System: 7601.18933.amd64fre.win7sp1gdr.1 6.1.1.0.2.48 If you see the text that I have highlighted in bold letters, you would understand what I am trying to state. Once we remove the updates KB3071756 and KB3060716 then PSR.exe yields correct output as expected which contain screenshots as well as the date time stamp is correct and number of steps are correct as well. This is inconsistent behavior. On some PCs even after applying KB3071756 and KB3060716, PSR.exe works fine and on some it doesn't.
Any help in this regards will be highly appreciated. Regards, Milind Desai.
Windows 10 Record Screen
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site. Or read our to learn how to use this site. Thanks for the quick reply computerxpds. The links tell me that this is a windows 7 program???
Something to do with IE9 Beta and Live Essential. I have a Vista 64 bit system.
I do not have/use Live Essentials as far as I know. I do have the newest IE9 candidate installed but almost never use IE.(firefox is my default browser ) My? Now is why is this on my vista machine??? There is a log file, so I am guessing that feedback toll has run/logged??? Still makes me wonder if this is Safe to have or something that does not belong.Can it be removed Safely???
Appears to be a tool installed in Win 7, but is downloadable for XP and Vista. Correction.a video covering it is downloadable as a.wmv file, but it installs no components on XP. I find no documetation for a downloadable version for either XP or Vista. My Win 7 install has it reflected in the Windows Side By Side folder, 2 instances, 26 KB each. It would help if you tell us where the information that you displayed.is found on your system. Louis Thanks Louis.
It's located on C:drive, program files(x86), FeedBack Tool folder contains ( en-us, FeedBackTool.dll, psr (exe). It is a genuine Windows 7 program - nothing to worry about. Is how to use the problems steps recorder. Thanks Romeo29.That is a great site for Vista users. Being that it is for windows 7, Do you have any idea why it is on my Vista 64bit system??I did not install it. Yes, that is strange. PSR.exe by Microsoft is only a Windows 7 feature and it will not run in Windows Vista.
Upload the psr.exe file to and check what it tells you. Also post the results link here Edit: VirusTotal site is not loading for me. If you get same problem, you can also try this Edited by Romeo29, 28 February 2011 - 01:06 PM. Romeo29 here is the VT scan for prs.exe-Niether Jotti or VT shows anything bad on the scan results??? 0 VT Community user(s) with a total of 0 reputation credit(s) say(s) this sample is goodware.
0 VT Community user(s) with a total of 0 reputation credit(s) say(s) this sample is malware. Romeo29 These are the result of FeedBacktool.dll from VT and Jotti,Both appear to be clean,at least to me LOL. 1 VT Community user(s) with a total of 1524 reputation credit(s) say(s) this sample is goodware. 0 VT Community user(s) with a total of 0 reputation credit(s) say(s) this sample is malware.